ariion play Privacy Policy

1. Introduction

ariion play takes the privacy of its players seriously. This Privacy Policy describes how we collect and process personal data when you visit our website, create an account, make transactions, play games, or contact support. It applies to all users of the ariion play platform in the Philippines.

By registering an account or using any part of the platform, you acknowledge that you have read this policy and understand how your data is handled. If you have questions about any aspect of this policy, contact us at [email protected].

2. What Data We Collect

We collect personal data in two main ways: information you provide directly, and information generated automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and nationality
• Philippine mobile number and email address
• Home address in the Philippines
• Government-issued ID information submitted for KYC verification
• Payment details — bank account number or e-wallet registered in your name
• Communications you send to our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Session activity — pages visited, games launched, time spent
• Transaction history — deposits, withdrawals, wager amounts, game outcomes
• OTP request logs and account login records
• Cookie and tracking data (see Section 7)

3. How We Use Your Data

ariion play uses your personal data only for the purposes set out below. We do not sell personal data to third parties for their own marketing use.

• Account creation and management — registering your account, processing KYC verification, and maintaining your player profile.
• Transaction processing — handling deposits and withdrawals in Philippine Peso via your registered bank account or e-wallet.
• Platform security — detecting and preventing fraud, money laundering, unauthorised account access, and abuse of platform features. OTP verification is part of this process.
• Customer support — responding to your enquiries, resolving disputes, and assisting with account issues.
• Responsible gaming — monitoring usage patterns to identify signs of problem gambling and applying player protection tools where appropriate.
• Legal compliance — retaining records required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement — analysing aggregated usage data to improve game performance, navigation, and overall player experience.
• Communications — sending account-related notifications, security alerts, and information about promotions where you have not opted out.

4. Who We Share Your Data With

We share personal data only where necessary and always under appropriate data protection agreements. The categories of recipients are:

• Game providers — third-party software studios whose games are hosted in the ariion play lobby. They receive the minimum data required to operate and record game sessions.
• Payment processors — banks and e-wallet processors involved in handling your PHP deposits and withdrawals. They receive only the financial data needed to process your transaction.
• KYC and identity verification providers — services that assist in verifying the identity documents you submit during account verification.
• Technology and hosting providers — infrastructure and cloud service providers that support the platform's operation. These are bound by strict data processing agreements.
• Legal and regulatory authorities — where required by law, court order, or a lawful request from a competent authority in the Philippines.

5. Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. This is necessary to meet legal obligations, resolve disputes, and maintain accurate transaction records.

• Account and identity data — retained for the duration of your account plus the period required by applicable law after closure.
• Transaction and wagering records — retained for a minimum period in accordance with financial record-keeping requirements.
• Support communications — retained for a reasonable period to support dispute resolution and service improvement.
• Technical and session logs — retained for a shorter period consistent with security and platform monitoring needs.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer identify you.

6. How We Protect Your Data

ariion play implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL encryption — all data transmitted between your device and ariion play is encrypted using SSL/TLS.
• OTP verification — sensitive account actions including withdrawals and password changes require a one-time password sent to your registered Philippine mobile number.
• Access controls — internal access to personal data is limited to staff and systems with a legitimate operational need.
• Secure infrastructure — the platform is hosted on infrastructure with standard industry security configurations and monitoring.

While we apply these protections diligently, no system is entirely free from risk. You also have a responsibility to protect your own account by keeping your password confidential and not sharing your OTP codes with anyone — including people claiming to represent ariion play.

7. Cookies and Tracking

ariion play uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is used. The main types of cookies used are:

• Essential cookies — necessary for the platform to function. These include session authentication cookies that keep you logged in during a session. These cannot be disabled without affecting platform functionality.
• Analytics cookies — help us understand how players navigate the site, which games are most popular, and where the experience can be improved. Data collected is aggregated and not used to identify individuals directly.
• Security cookies — used to detect and prevent fraudulent activity and protect account integrity.

Most browsers allow you to manage or block cookies through your settings. Blocking essential cookies will affect your ability to use the platform. For analytics cookies, you can typically opt out through your browser settings without impacting core platform access.

8. Your Rights as a Data Subject

As a player based in the Philippines, you have the following rights with respect to your personal data held by ariion play:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to correction — if any data we hold is inaccurate or incomplete, you can request that we correct it.
• Right to erasure — in certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations to retain certain records.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — where technically feasible and applicable, you may request a copy of your data in a structured, commonly used format.
• Right to withdraw consent — where we rely on consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable data protection obligations.

9. Children and Minors

ariion play is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is part of the KYC process required before any account can be fully activated.

If we become aware that a minor has registered an account or provided personal data without parental consent, the account will be closed immediately and any associated data will be deleted. If you believe a minor may have accessed the platform, please notify us promptly.

For more on our player protection measures, visit the Responsible Gaming page.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated version will always be available on this page with a revised date at the top.

For significant changes that affect how we use your personal data, we will endeavour to notify you via the email address on your account. Continued use of the platform after any update constitutes your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please reach out to us at [email protected].